The Team at Robomate can only be described as amazing. I have bought two vacuum cleaners and a Luba 10,000 from them. The robots are amazing and live up to all expectations and more ,saving me approximately three hours a week. The house is always clean and my lawns look like a golf green. When I had some issues with my mower, they promptly sorted it out, their aftermarket service is tops.Dan and all the staff are friendly and helpful. I’d give them 8 stars if it was possible. I’d highly recommend the product you don’t need to look anywhere else buying a robotic mower .This is the best.Martin

Customer service is so good, and they are really friendly and helpful. I’m not tech savvy and with their help I have learned a lot. We really enjoy our robot mower

I replaced a big zero turn John Deere 445 ride-on mower with a Mammotion Luba 5000 to mow my 2 hectare lawn. The lawn is steep with an irregular shape and lots of obstacles including trees and rabbit holes. The initial mow was overgrown and very wet. I didn’t expect it to cope with the first mow but it did brilliantly. Now I have the mower on a regular schedule and I’m free to do other things. It’s quiet, it mows sodden lawns that the ride-on couldn’t access, it’s way cheaper than the ride-on, it’s fueled by electricity not petrol, and it is safe on the steep slopes. Robomate was excellent to deal with. Highly recommend this product from this company.

I got the luba 2 3000 version, I’m so happy about it.It’s game changing product. Easy set up, and doing an awesome job.Ditch the ride on get a luba. 😁

Excellent service. I have bought 3 robot mowers from them with another on order. One needed a replacement part. I shipped it on the Monday and it was back running on the Friday. Great company and highly recommended.

Changed my life – for the better. Love it. Professional cut and frees up a huge amount of time to live. Robomate guys very helpful and honest.

I bought a Mi Robovac Mop P november 2021. It’s sept 2023 ad i’m back to the robovac website to replace the brush and filter at very reasonable price. I LOVE this robot vacuum/mop which i use in the bathrooms and on the hard floors regularly. It’s always given me an easy time, doing the cleaning while I do something else. The service from the people on the phone is great as well, when I couldnt find what I wanted I got the best help. I highly recommend this company and can not fault the robo vac/mop I got from them.

I am extremely happy with my Neato vacum. When going through the details of building I looked at many options including a central vac system. I am so please I went with the Neato Robot. All I have to do is get my phone out and tap on start.Usually do that when we go out and come home to a clean floor and the mapping system shows you the whole house is done.My robot has been doing its job for just over 5 years without a problem.I would not hesitate to do the same again.RegardsBob

Just bought a Luba2 from Robomate and its an amazing machine. We are on the hill with steep slopes and it handles them with ease. Special thanks to Ryan who gave A++ service to help me return a couple of items. Awesome company to deal with and the Luba mower is amazing.

The team and products are amazing! I have the Robot lawnmower and it is the best purchase I have ever made! Buy from Robomate and you wont be disappointed – they are the best of them all.

Robomate is simply outstanding! They’ve supplied me with both the Mammotion Luba 1 5000 and the Luba 2 5000 mowers. (I upgrade my mower like I do my iPhone; if it’s new, I want it.) Their after-sales service is second to none, and in my opinion, the Luba is the best robot mower in the world.

Hands down one of the best, if not THE best, customer experiences I’ve ever had. The team are super helpful, really approachable, and full of knowledge – which they deliver in a super understandable way.I ordered online, but chose to collect in-store, which was ideal to meet the team. Not necessary at all, but I’m fortunate that I work not far from the team.Without hesitation I can recommend the Robomate team. The customers service standards they deliver and values they carry as a team really are a please to experience.Lastly, the Luba itself is NEXT LEVEL! This has to be one of the best autonomous solutions I’ve seen. It works seamlessly, with a straightforward setup process and then basically manages itself! Our lawn has never looked better.Sorry, long review but seriously… Don’t hesitate, the team simply want you to have one of the best GPS lawnmowers with the best customer experience possible.No I’m not a brand ambassador/employee/referral partner or anything else. I paid, like you should! It is 100% the best investment I’ve made for a very long time.

Just wanted to give a shout out to the guys at Robomate Auckland, they are awesome!i had a problem with my Luba a few weeks ago, i contacted the service department, they went through some checks with me, and then said they needed to see the Luba 5000 in the workshop.less than 3 days later, they had the machine fixed and ready for pick up.they ended up changing the right side motor / rotorall under warranty, and with great turn around times.so glad to have that kind of service.Alex standfield

very helpful with all the way through owning my vacuum. sent it in for a service and they went over and above expectations. Will definitely buy through them again

The team are absolutely awesome, came out to my property and helped me with some user errors I was having. Spent time to guide me through how to get the best out of my mower. It’s going better than ever has since their visit. Very impressed
Marty the mower is the hardest worker

The team are absolutely awesome, came out to my property and helped me with some user errors I was having. Spent time to guide me through how to get the best out of my mower. It’s going better than it ever has since their visit. Very impressed

I bought a Luba 5000. Love the product and also the great service from the Robomate guys. The unit actually turned up with a broken rear axle (freight damage), the Robomate team were great to deal with and it’s been running great now for a couple of months. Highly recommended!

Robomate’s service was exceptional during our Luba mower purchase. I really appreciated Robomate’s detailed videos that made install and setup easy.The Luba has been a quiet, efficient marvel, mowing at night without disturbing anyone. Four months in, we’re impressed with its discreet clipping disposal and overall performance. The app could be smoother, but it’s a minor point. We’re very happy with our Luba and Robomate’s excellent service.

Amazing service, amazing product! Thanks team

Im surprised I haven’t written a review as yet. I was one of the first to get my Mammotion Luba. The video review that was done was very impressive . But it was the phone calls to Lachlan to find out more that really sold me on the Mower. The team at Robomate have been nothing short of amazing, from customer service to product knowledge. Look forward to my next tech purchase from you guys!!!Thank you!

Love my Vacuum,Roborock S7 plus, “Marge”The Best Vacuum cleaner, its really value for moneyTop quality service, fast and friendly, nothing is a problem

We recently purchased a Luba 5000 lawnmower. It is a fantastic investment and we wouldn’t be without it. Our lawns look neat and tidy and it is a huge time saver.We are very impressed with the AWD capability on the steeper part of our lawns. It is no problem for the mower. The wireless GPS system makes it more versatile.Ian and Ryan were excellent to deal, very professional and we highly recommend the company and their product and service.

Lachlan and the team at Robomate are excellent to deal with, they give brilliant service and put customer satisfaction first – a trusted supplier, I’d highly recommend.

Our Luba 5000 had a “near death” experience when a friend backed over him. Took him to the boys at Robomate and he was back in days. Thanks for the fast turnaround guys and a bit of extra tech support while I was there.Super impressed with the robotic mower. Better than I had expected.

I own a Luba 5000 robot lawnmower which sadly encountered a car while on the job and got a broken rear axle. You guys at Robomate were very responsive with comms, had the part in and turned the repair job around in a couple of days. The mower is back on the job, many thanks, really appreciate the prompt service!

Purchased a robot vacuum cleaner with peace of mind thanks to the game changing 30days returns policy

Amazing mower and quality, easy to set up with the GPS function ( noBoundary wires required) our lawn looks have never looked so good!, the straight lines it mows makes for a professional finish, we couldn’t recommend this mower more highly, we are the envy of the neighbourhood 😆 definitely the best robot mower in the market!!

Robomate is an awesome business with Excellent Service & Very quick response times!

Best service I have experienced in a long time. Great product knowledge, great service, quick delivery… Great price too!

Mammotion Luba 5000 AWD RTK Robotic Lawnmower from RobomateReceived Luba last Thursday. Friday night I unpacked it, assembled the RTK and put it on the roof.I then applied a ceramic coating to Luba (Carpro C Quartz Sic, Same stuff I have on my Tesla, great UV protection and so easy to clean, safe on all types of plastic)Saturday morning put Luba in his dock and went through the binding, wifi connection and firmware update. All worked flawlessly.Then set my charging area and the drove Luba about 30 metres down my drive to my front lawn and mapped it, created a pathway back to the docking station and then asked it to mow.It worked , gain flawlessly.I then added the two lawns on the side of the road and created pathways between them and a pathway back to my main lawn.I changed the with of the tracking so my wheel marks would be the same and have got this nearly right.I sent Luba out the mow the 3 separate areas and you can see the results in the videos. 90 degree cross hatch, looks amazing40mm cut height.On Monday I sent luba out again and set a 45 degree offset, wow looked great as you can see. Luba never missed a beat and completed the areas perfectly.Tried to map a very thin area about 15m long by about 2m wide hard against my house under some young ribbon woods but Luba lost signal and couldn’t map it.Grass struggles to grow there so Im just going to put in a gravel path with some pavers, so no problem.I still have some small areas of lawn around the clothes line and vegetables garden that I am renovating and will map them once done.What an awesome mower, so easy too set up and makes and amazing job of the lawn.If you thinking, is this right for me?, talk to the Robomate team they have been amazing, great communication and very helpful.Cant recommend them highly enough.CheersMontry

Great service. We purchased a Ecovacs N8 pro from robomate at a very fair price. After 18 months the unit developed a issue with a faulty sensor. Even though the vacuum was out of warranty robomate had ecovacs send out a brand new unit.Thanks Robomate.

We went there last weekend afternoon after we were stuck about what vacuum robot to get to suit our needs. The salesperson (I didn’t get his name unfortunately) patiently had a chat with us for 20 mins and showed us different options that perfectly suited our needs and budget, and showed us the apps as well. They really know their stuff. And also offer 30 day returns if you’re not satisfied with the robot, which I think no other stores do.

Went above and beyond to help me decide on a robot mower

Amazing service! Quick delivery, good deals! I wish all online stores were like this one!I placed my order and in 24hs the item was delivered! Totally recommend this store 🙂

Fantastic Service. Ryan Stevens was amazing in helping me find the right robot. Highly recommend.

Fantastic service and great customer service. Very accommodating and easy to deal with.

I purchased the roborock s6 maxv a while ago through there online store. They said they didn’t have any stock and could give me the roborock s7 (standard model) for the same price. I wanted all the fancy bells and whistles, object avoidance, dual camera, lidar etc which aren’t in the s7 so I said sorry no. The person hunted down probably the last s6 maxv in New Zealand and made me a very happy customer. I wouldn’t expect this to happen every time an item was basically out of stock. But it goes to show the amount of effort they put into ensuring there customers are happy, they communicate very well. The story gets even better, after 6 months, I finally put the box in the bin. And noticed a package taped to the side. There was some robomate socks. So due to my own stupidity, robomate managed to make me a happy customer 6 months later with no purchase. I will no doubt be a returning customer when I need to anything smart robot vacuum relatedSummary:-They will do their best to ensure you get the product that fits your needs.-Outstanding communication-Well informed with robot vacuums-Better customer service than big box retailers.-Free socks

Amazing customer service, thanks so much, Ian! We love our Roborock and can’t think how we ever lived without her. Yes, it is female, no doubt.

Can’t recommend highly enough. Louisa was fantastic when it came to helping us choose our first robot vacuum. The rest of the team were great making sure we were notified asap when our order was in store ready to collect and making sure the process was as smooth as possible.

Excellent customer service! Even though we had a few issues with our robot journey, everything was resolved quickly and will happily recommend to friends & family. Worth getting in touch if you’re not sure – they know their stuff!

Awesome customer service, Louisa and Ian were brilliant, they are both friendly, personal and professional and no doubt passionate about their products.I picked up the Eufy X8Hybrid Robovac as a gift.Its an inspiration to see a progressive growing business look after their customers so well. I Highly Recommend this store for anyone looking for a great deal on a robovac, and outstanding customer satisfaction

Bought one of the latest roborocks, they were very helpful and informative on what to expect and helped send the parts separately. Even gave us 2 pairs of socks! You guys are great and have been recommending to everyone thanks again

The Newmarket store is full of friendly and knowledgeable staff. They assisted with finding the most suitable robot for my needs. Very pleased with the product and my overall experience.

Always great service. Lachlan on Live chat or now as i will call him the robot doctor helped me stop “Dina the vacuum cleaner” going in circles when her got confused. Completely my fault i had forgot one of her sensors. Thanks Again

Spectacular service. Our first robot wasn’t working for us so they suggested a few tweaks. When the tweaks didn’t fix them problem, they very happily exchanged it for another model. Excellent communication throughout – so glad we bought from these guys.

There should be a 6 star rating just to accomodate Robomate. Honestly… competitive prices, second-to-none customer services, large variety of products and supporting a friendly local business Look no further!

It’s not often you get to deal with such wonderful people in business. Louisa, Ian and Lachlan were incredible to deal with, helpful and honest. I would recommend them to anyone!!

so very helpful in sorting out my rogue robo vacuum – the service is a 10 out of 10 for me thanks guys

Absolutely awesome customer service, robot was dispatched & delivered in only a couple of days & my husband was rapt with the free sox!! These guys also credited back into my account $70 after robot came on special once it had already been delivered, much appreciated, thankyou!!

Possibly the best customer service experience we have ever had. We first called the store a week or so before they were even open but Lockland was still happy to help us, spending almost an hour with us. The online chat service was also very responsive and helpful.Highly recommend if looking to buy a robovac!

Just the best customer service. Ian responded to my query on a Sunday, then phoned me when I had more questions, and even price matched! Great advice and service, Sparky our cleaner is up and running. Thank you!

Seriously the best customer service ever!!

Amazing customer service since first contact. I’ve been using and recommending it to all my friends, who are happy too!
I had a small technical problem, and they were so prompt and friendly in resolving the problem with the warranty. Really recommend.

10 out of 5 stars!! Have had amazing amazing service from Robomate, from selecting the product to setting it up etc. But the true test of good service is when things don’t go well. The robot vacuum we bought had some issues and we decided to return it. Loisa from Robomate made the return process effortless and the refund came through as soon as they received the product!! I genuinely can’t remember the last time I had such a wonderful retail service experience and would HIGHLY HIGHLY RECOMMEND this kiwi business!!!

Great people to work with – parts arrived promptly with a little surprise in box! “Kate” (Neato D5) is a must for any busy household!! Thanks Robomate !!

My D5 (Douglas) is fantastic! I can’t tell you how much I love not vaccuuming in the conventional way. Imagine doing the laundry and vaccuuming at the same time! Or just sitting on the couch and watching your robot go by – all you do is lift your feet. Lachlan in Auckland has gone completely above and beyond my expectations in offering guidance, help and after-sales support. I have no hesitation in recommending the D5 to anyone. You won’t believe how much it picks up – even pet hair. And it’s not hard to use – very little technology knowledge required to use the app or it can be used manually just by pressing the start button on the D5. The best birthday present I ever bought myself! You too will give it a name, video it going up and down your floor, then invite your friends over to watch it. Now if it could just make tea as well…….

Omg I loveeeee this machine. I won a robot mate vacuum cleaner a month ago and it’s honestly amazing.
The amount of dust and dog hairs it picks up even when I think my carpet is clean is incredible.
If I hadn’t of Won it and saw how much it picks up I would 100% buy one.
Can’t recommend enough . Thankyou again

Love my D5 so far!. Does a fantastic job.

Excellent technology and great contests, impeccable customer service. Aaron Social Media Influencer